Privacy Policy

🔒 PRIVACY POLICY

Effective Date: September 8, 2025
Last Updated: September 8, 2025

This Privacy Policy explains how Technical Services of Hawaii, LLC (“Company,” “we,” “our,” or “us”) collects, uses, discloses, and protects your personal information when you visit [technicalservicesofhawaii.com], make purchases, or interact with us via digital, voice, or messaging platforms.

By using our Site or Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

A. Information You Provide

We may collect the following information directly from you:

Name, email address, phone number, company name, and address
Payment and billing details (credit card number, expiration date, billing address)
Appointment details or service inquiries
SMS, email, or chat communications and transcripts
Feedback or survey responses

B. Automatically Collected Information

When you visit our Site, we may automatically collect:

IP address and browser information
Device type and operating system
Pages viewed and time spent
Referral sources (search engines, social media, etc.)
Interaction with our chatbots, AI tools, or online forms

We collect this information via cookies, pixels, and analytics tools such as Google Analytics or Meta Pixel.

2. How We Use Your Information

We use your information to:

Process transactions and provide requested services
Schedule and confirm appointments
Communicate through SMS, email, voice, or chat platforms
Send service updates, reminders, and promotions
Improve our Site, user experience, and support systems
Prevent fraud, enforce Terms of Service, and comply with laws

We do not sell your personal data.

3. Payment Information

All online transactions are processed by third-party payment gateways compliant with PCI-DSS standards.
We do not store your full credit card information on our servers.

Transaction data is transmitted securely and used only for billing, refunds, or chargeback purposes.

4. Communications and Consent

By providing your phone number or email, you consent to receive:

Transactional messages (confirmations, updates, billing)
Marketing or promotional messages (which you can opt out of anytime)
AI or automated chatbot responses on the web, social media, or SMS

To opt out:

Text STOP to any SMS
Click “Unsubscribe” in emails
Contact us at [email protected]

Standard carrier and message rates may apply.

5. Data Sharing and Disclosure

We may share information with:

Service providers assisting with hosting, payment, analytics, marketing, or communications
Legal authorities when required by law or court order
Business transferees in the event of a merger or sale

All partners are required to handle your data securely and in accordance with this Privacy Policy.

6. Cookies and Tracking

We use cookies and tracking technologies to enhance your browsing experience, analyze traffic, and personalize content.
You can disable cookies in your browser settings, though some features may not function properly.

7. Data Retention

We retain personal and transaction data for as long as necessary to provide services, comply with legal obligations, or resolve disputes.
You may request deletion of your data at any time (see Section 9).

8. Data Security

We use administrative, technical, and physical safeguards to protect your data.
While we strive to maintain robust security, no method of transmission or storage is completely secure.

9. Your Rights

You may request to: